FV+ Added Values is our loyalty program, which rewards you with points for everyday actions like shopping, following us on socials and referring friends. You can then swap your points for rewards such as free shipping, shop vouchers and Face Values merch.

Yes, FV+ is completely free to join. There are no fees or catches, just points and rewards.

FV+ is open to Australian residents aged 16 and over. If you're under 18, you'll need a parent or guardian's permission to join.

Simply create an account by selecting "Account" in the main navigation of the Face Values website. If you're already subscribed to our emails, sign up using the same email address and your newsletter points will be added to your balance automatically.

Yes, you are. Every Face Values account holder is automatically a member of FV+, so you can start earning and redeeming points straight away.

Tap FV+ at the top left of any page to open the FV+ widget. Once you're signed in, your total will appear in the "My Balance" tab. You can also view your balance in the Rewards tab of your customer account page.

You'll find it at the top left of the announcement bar on every page. Just look for the FV+ icon.

Yes, but only occasionally. We'll let you know about important things like your birthday reward or when your points are about to expire.

Yes! You can read the full FV+ Added Values Terms & Conditions any time.

There are plenty of ways to earn points, including creating an account, subscribing to our emails, completing an order, leaving a review, following us on Instagram or TikTok and celebrating your birthday. You'll find the full list, along with how many points each action is worth, in the FV+ widget.

You'll earn 1 point for every $1 you spend.

Yes! Every time your subscription order is processed, you'll automatically earn 1 point for every $1 spent, just like a regular order. There's nothing extra you need to do.

Points for actions like creating an account, subscribing to our emails or following us on socials appear almost instantly. Points from an order are added once our 30-day return window has closed, which is 30 days after your order is delivered.

Points from an order are added 30 days after it's delivered, so if your order arrived recently, they're on their way. Also make sure you're signed in to the same account you used when placing your order, as orders placed through guest checkout don't earn points. If it's been more than 30 days since delivery and your points still haven't appeared, get in touch with our team and we'll look into it for you.

Unfortunately not. Guest orders aren't linked to a customer account, so points can't be added. To make sure you earn points on every order, sign in or create an account before you check out.

If you placed your order while signed in to your account (rather than as a guest), the points are already linked to you and will appear 30 days after your order is delivered. The same goes for subscribing to our emails, so any newsletter points will already be in your balance.

Yes, you do. You'll still earn 1 point for every $1 you spend, based on the amount you actually pay (excluding shipping).

No, points are only earned on the products in your order and don't include shipping.

Points from an order aren't added until 30 days after it's delivered, so if you cancel or return your order within that time, you simply won't receive points for it. If an order is refunded after points have been added, for example for a faulty product, we may remove those points from your balance.

Sign in to your account and open the FV+ widget at the top left of any page. Under the "Redeem Points" tab, choose your reward and you'll receive a discount code for it. You can either copy the code and enter it at checkout, or select "Redeem" to have the reward automatically added to your cart.

You can swap your points for free shipping, dollar-off vouchers or Face Values merch. Merch rewards are sometimes limited edition, so they may not always be available.

You'll need a minimum of 250 points, which can be redeemed for either free shipping or a $10 voucher. The more points you collect, the bigger the rewards you can unlock.

Yes. Each reward has a minimum spend, based on your product subtotal (excluding shipping) after any other discounts: $30 for free shipping, $100 for $10 off, $200 for $30 off and $250 for $50 off.

Your points stay active as long as you earn or redeem points at least once every 12 months. If there's no activity on your account for 12 months, your points will expire, but we'll send you an email reminder first. Once you swap your points for a reward, that reward must be used within 30 days.

You can use one dollar-off reward per order, but it can be combined with a free shipping reward. For example, you could use a $10 voucher and free shipping on the same order.

Yes! A dollar-off reward can be used with one percentage-off code and one free shipping reward on the same order. Dollar-off rewards can't be combined with another dollar-off code, and rewards can't be used on subscription orders.

Don't worry, it's safe! Your reward will be stored in the "My Rewards" tab of the FV+ widget, ready for your next order. Just remember to use it within 30 days.

No. Rewards used on an order can't be refunded or reissued, even if the order is returned.

No, points aren't earned on gift card purchases. Instead, points are earned when the gift card is spent, so whoever uses it will be rewarded.