At Face Values, we take your privacy seriously. This Privacy Policy explains how Face Values Skincare Pty Ltd (ABN 21 685 695 327), trading as Face Values Skincare ("Face Values", "we", "us" and "our"), collects, uses, holds, shares and protects your personal information.

It applies to our website, our FV+ Added Values loyalty program, our emails and text messages, and any other way you interact with us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Our aim is to give you a safe and enjoyable experience while keeping your information secure, and to be upfront about what we collect and why. If you have any questions, you can contact us at any time at hello@facevalues.com.au.

Personal information is any information that identifies you or could potentially identify you. We may collect details such as your name, email, phone number, address, purchase history, preferences, and any other information you provide to us. If you provide information about someone else, please ensure you have their consent and that they are aware we may handle their information in accordance with this privacy policy.

We may collect personal information when you use our website, including when you subscribe to newsletters, complete forms, enter competitions, send us emails, or interact with our products or services. We also automatically collect certain information about your device and browsing behaviour, such as IP address, browser type, time zone, and pages visited. This information helps us improve our website, understand how people use it, and provide a more personalised experience.

Our website uses cookies and similar technologies to improve your experience. Cookies are small files stored on your device that help us remember your preferences, track website usage, and display relevant content. Some cookies are placed by us (“first-party”) and others by trusted partners like Google or Facebook (“third-party”). You can manage or disable cookies through your browser settings.

We use personal information to process orders, communicate with you, improve our products and services, provide marketing updates if you have consented, and comply with legal obligations. We do not sell your personal information. We may share it with trusted service providers who assist us in operating the website, fulfilling orders, or running marketing campaigns. We may also disclose information if required by law or to protect our rights.

Our third-party partners, including Shopify, Google, Meta (Facebook and Instagram), TikTok, Klaviyo, Judge.me and BON Loyalty, may collect information such as IP addresses, browsing behaviour, and device identifiers when you interact with our website. We recommend reviewing their privacy policies to understand how your information may be used.

Some of these service providers, including Shopify, store and process personal information outside Australia, including in the United States. When we share your information with overseas providers, we take reasonable steps to ensure it is handled in line with the Australian Privacy Principles.

By subscribing to our text messages, you agree to receive automated marketing texts about our products and services. Consent is not a condition of purchase. Message and data rates may apply. You can opt out at any time by texting stop, end, cancel, unsubscribe, or quit. You may receive a confirmation message after opting out.

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. This includes secure storage and encryption where appropriate. While we take every precaution, no method of online transmission is completely secure.

You can request access to or correction of your personal information at any time by contacting us at hello@facevalues.com.au. We will respond promptly and may charge a reasonable fee if access requires significant resources.

We retain your information only as long as necessary to provide our products and services, comply with legal obligations, or for legitimate business purposes.

Face Values is made for young people, so we take extra care with the personal information of anyone under 18. You must be 16 or older to create an account, join FV+ or place an order, and if you are under 18 you must have a parent or guardian's permission to do so.

We only collect what we need to process orders, run FV+ and send the emails or texts you've signed up for.

If you're a parent or guardian and have questions about your child's information, or would like it corrected or deleted, contact us at hello@facevalues.com.au.

We may update this privacy policy from time to time to reflect changes to our practices, legal requirements, or other operational reasons. Updates will be posted here, and we encourage you to review this page regularly.

If you have any questions or concerns about your personal information, or would like to access or correct it, please email hello@facevalues.com.au or write to us at:

Face Values Skincare Pty Ltd
ABN 21 685 695 327
801 Glenferrie Rd
Hawthorn VIC 3122
Australia

If you're not satisfied with how we've handled a privacy concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.