Once your order has been fulfilled, we'll send you an email with your tracking number and trackable links so you can follow your parcel's journey.

You can also enter your tracking number directly on the Australia Post website at any time.

Orders placed Monday to Friday before 12pm are usually fulfilled the same day. If not, your order will be shipped the following business day. You'll see estimated delivery times at checkout, and once your order is dispatched, delivery times vary depending on your destination. We'll email you tracking details with delivery updates so you always know where your parcel is.

Standard shipping takes 6 to 10 business days, while Express shipping arrives in 1 to 3 business days. Please note that these timeframes are estimates only, and on rare occasions delays may occur beyond our control. Rest assured, we'll always do our best to resolve any issues promptly.

Yes! Express shipping is available at checkout and arrives within 1 to 3 business days.

We ship Australia-wide. At this time, we don't offer international shipping, but if you're an international customer keen on our products, we'd love to hear from you. An Instagram comment or an email to hello@facevalues.com.au is all it takes.

Not just yet. We currently ship Australia-wide only, but if you're overseas and interested in our products, let us know! An Instagram comment or an email to hello@facevalues.com.au is all it takes. The more interest we hear, the sooner it could happen.

Yes, we sure do! We deliver via Australia Post, so PO boxes and parcel lockers are no problem at all.

We don’t offer free shipping over a set spend, but we do run free shipping offers from time to time. Sign up to our emails to be the first to hear about them, and check our Shipping & Delivery page for current rates.

No, a signature isn't required. Your parcel will be left in a safe place if you're not home, or you can add delivery instructions through Australia Post.

You can update your shipping address in the account section at any time. If you've already placed an order with the wrong address, email us at hello@facevalues.com.au as soon as possible and we'll do our best to update it before your order ships. Once your order has been dispatched, we're unable to change the delivery address, so please double check your details at checkout.

We'll always do our best to help. If you need to change or cancel your order, please email us at hello@facevalues.com.au as soon as possible after placing it. Once an order has been packed, shipped or processed, we may not be able to make changes or cancel it. If your order has already been dispatched, you'll need to follow our Returns & Refunds Policy once it arrives.

Each promotion comes with its own terms, so always check the details of the offer you're using. As a general rule, you can combine up to three codes on one order, as long as each is a different type and the order meets the minimum spend thresholds for any FV+ rewards used:

• One percentage-off promo code from Face Values, such as your 10% welcome code
• One dollar-off FV+ reward, such as $10 off
• One free shipping FV+ reward

You can't use two codes of the same type on one order, so two percentage-off codes or two dollar-off rewards won't work together. If you have more than one of the same type, use the one that gives you the best value.

Promo codes and FV+ rewards can't be used on subscription orders.

eGift cards aren't promo codes, so you can use them alongside any discount.

Please inspect your order on arrival. If anything is faulty, damaged or missing, contact us right away at hello@facevalues.com.au with your order number and a photo if possible. We'll investigate and make it right as quickly as we can.

Yes, we do. For full details on eligibility and how to start a return, please see our Returns & Refunds Policy.

To start a return, email us at hello@facevalues.com.au. Please don't send items back without contacting us first, as we won't be able to accept them. Once your return request is approved, we'll send you instructions on where to send your items.

Please note: return shipping costs are the customer's responsibility, and original shipping fees are non-refundable. We recommend using registered post with prepaid postage and insurance, as we can't be responsible for lost, stolen or damaged packages that aren't insured.

Yes, you can. Items purchased with an eGift card follow our standard Returns & Refunds Policy. If your return is approved, the refund will be credited back to your eGift card, and your balance will update automatically so you can put it towards your next order.

Once we receive and inspect your return, we'll let you know if your refund has been approved. Approved refunds are credited to your original payment method within 10 business days, though your bank or card issuer may take a little extra time to process it on their end. If it's been more than 15 business days since your return was approved and your refund still hasn't arrived, contact us at hello@facevalues.com.au and we'll sort it out promptly.

No, refunds can only be issued to the original payment method used at checkout. This helps keep your payment details secure.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Afterpay, so you can check out however suits you best.

Yes! We offer Afterpay, so you can shop now and pay in four interest-free instalments. Simply select Afterpay at checkout.

No, they don't need to match. Your billing address just needs to match the one linked to your payment method, while your shipping address can be anywhere in Australia. Perfect for sending gifts!

Not at this time. Our gift cards are digital eGift cards, sent straight to your recipient's email so they can start shopping right away. Alternatively, you can have the eGift card sent to yourself, then print it and give it to the recipient in person.

eGift cards are delivered by email shortly after your purchase, usually within minutes. If you've chosen a send date, it will arrive on that day instead. If it hasn't arrived, check your spam or junk folder, and if you still can't find it, email us at hello@facevalues.com.au and we'll help you out.

Yes! When buying your eGift card, pick a send date and we'll deliver it to your recipient's inbox between 4am and 10am on the day (your time zone).

Our eGift cards are valid for three years from the date of purchase, in line with Australian Consumer Law. The expiry date will be clearly displayed on your eGift card, so you have plenty of time to shop.

Redeeming your eGift card is easy! Simply enter the unique code from your eGift card email into the gift card or discount code field at checkout, and the amount will be applied to your order. If your order total is more than your eGift card balance, you can pay the difference with any of our accepted payment methods.

Yes! You can apply more than one eGift card to a single order at checkout. Simply enter each eGift card code one at a time and the amounts will be combined towards your total.

No need to worry! First, check your email inbox and spam folder for the original eGift card email. If you still can't find it, email us at hello@facevalues.com.au with your order number or the email address used at purchase, and we'll resend your eGift card details.

If an item you love is out of stock, simply select the "Notify Me" button on the product page and we'll email you as soon as it's back. That way you'll never miss out.

Our products are proudly made in Australia.

Our products contain no added fragrance. However it is important to note that while we never add ingredients for the purpose of perfume, some ingredients have their own natural scent.

Yes! All of our products are vegan-friendly and contain no animal-derived ingredients.

Yes! Our products are cruelty-free and never tested on animals.

Once opened, we recommend using your products within 12 months for the best results. Unopened products remain stable for up to 36 months when stored correctly. You'll find the period-after-opening symbol on each product as a handy reminder.

Yes, absolutely! Preservatives play an important role in keeping your products stable, fresh and safe to use throughout their shelf life. Without them, water-based skincare can quickly become a breeding ground for bacteria and mould, so we see them as an essential part of formulating products you can trust.

That depends on what you mean by natural! Terms like "natural" and "clean" are unregulated in the beauty industry, so they can mean very little in practice. We prefer to be upfront: some of our ingredients are naturally occurring or sourced from nature, and we combine these with highly effective synthetic ingredients that are often safer and better proven. For us, it's about creating the best possible products, not chasing labels, and certainly not about fear mongering in the hope of misleading customers into thinking natural means safer.

Yes! You'll find a materiality breakdown on each product page under the 'Packaging' section.

We're also a proud member of APCO (the Australian Packaging Covenant Organisation) and a signatory to the Australian Packaging Covenant, reflecting our commitment to sustainable packaging.

Our subscription service lets you have your favourite products delivered automatically at a frequency that suits you: every 2, 3 or 4 months. You'll save 10% on every subscription order, including your first, and receive a welcome gift with your first subscription delivery, while stocks last. Simply select the subscribe option on the product page, choose your delivery frequency, and we'll take care of the rest. No more running out of your skincare essentials!

Promo codes and FV+ rewards can't be used on subscription orders, as your subscription discount already applies to every delivery.

Absolutely. Your products, delivery frequency, payment method and shipping details can all be edited within your account. Having trouble? Email hello@facevalues.com.au.

Of course! You can cancel your subscription at any time through your account, no lock-in contracts or cancellation fees. You're always in control. If you're having trouble or are unsure, email us at hello@facevalues.com.au and we'll be happy to help.

No, there's no minimum term. You can pause, skip or cancel your subscription whenever you like.

Subscription orders follow our standard shipping rates, which you’ll find on our Shipping & Delivery page. You’ll still save 10% on every subscription order, including your first.

When you subscribe, you'll enter your payment details at checkout, and payment will be automatically processed on the day each recurring order is prepared for delivery. You'll receive an email confirmation with each order, so there are never any surprises.