1.1 FV+ Added Values (the "Program") is the customer loyalty program of Face Values Skincare Pty Ltd (ABN 21 685 695 327), trading as Face Values Skincare ("Face Values", "we", "us" or "our").

1.2 The Program is run through our website at facevalues.com.au (the "Website").

1.3 These terms and conditions (the "Terms") apply to everyone who takes part in the Program (a "Member" or "you"). By joining or taking part in the Program, you agree to these Terms, our Terms of Service and our Privacy Policy.

1.4 The Program is free to join. There are no membership fees.

2.1 The Program is open to individuals who are residents of Australia. It is not open to businesses, resellers or other organisations.

2.2 You must be 16 or older to join. If you are under 18, you must have permission from a parent or guardian.

2.3 You can join by creating an account on the Website. Anyone who already has a Face Values customer account is automatically a Member.

2.4 Each person may hold only one account. You must give us accurate, complete details and keep them up to date in your account.

2.5 If you subscribed to our emails before creating an account, any points for that subscription will be added to your balance when you create an account using the same email address.

2.6 We may refuse or cancel a membership where we reasonably believe these Terms have not been followed.

3.1 Members earn points for the actions listed in the FV+ widget on the Website, which currently include creating an account, subscribing to our emails, completing an order, leaving a product review, following us on Instagram or TikTok and celebrating a birthday. The points value of each action is shown in the FV+ widget.

3.2 New Members receive 100 points on joining.

3.3 Members earn 1 point for every $1 (AUD) spent on eligible purchases. Points are calculated on the amount actually paid for products after any discounts, promotions or rewards are applied, and do not include shipping charges.

3.4 Products bought on sale or with a discount still earn points, calculated under clause 3.3.

3.5 Points are only earned on orders placed while signed in to a Member account. Orders placed through guest checkout do not earn points and cannot be added to an account afterwards.

3.6 Recurring subscription orders placed through a Member account earn points on each order in the same way as regular orders.

3.7 Points are not earned on the purchase of gift cards. Points are earned when a gift card is used to pay for eligible products.

3.8 Points for actions such as creating an account, subscribing to emails or following us on social media are usually added within minutes. Points for orders are added 30 days after the order has been delivered, once the return window has closed.

3.9 Points have no cash value, cannot be exchanged for cash, and cannot be transferred, sold or combined between accounts.

4.1 Points for an order are only added to your balance once our 30-day return window has closed, which is 30 days after your order is delivered.

4.2 If an order is cancelled, refunded or voided within the return window, in full or in part, points will not be awarded for that order (or the relevant part of it). If an order is refunded after points have been added, we may deduct those points from your balance.

4.3 Returns are handled under our Returns & Refunds Policy.

5.1 Points can be redeemed for the rewards shown in the FV+ widget, which may include free shipping, dollar-off vouchers and Face Values merchandise. The points needed for each reward are shown in the FV+ widget.

5.2 The minimum redemption is 250 points, which can be exchanged for free shipping or a $10 voucher.

5.3 To redeem, you must be signed in to your account. Select a reward in the "Redeem Points" tab of the FV+ widget to receive a discount code. You can enter the code at checkout or apply it to your cart automatically.

5.4 Once points are exchanged for a reward, the reward is stored in the "My Rewards" tab of the FV+ widget and cannot be changed back into points.

5.5 Only one dollar-off reward can be used per order. A dollar-off reward can be used together with one free shipping reward on the same order.

5.6 Rewards can only be used on orders where the product subtotal, after any other discounts are applied, meets the minimum spend for that reward: $100 for a $10 voucher, $200 for a $30 voucher, $250 for a $50 voucher and $30 for free shipping.

5.7 A dollar-off reward can be combined with one percentage-off discount code and one free shipping reward. Dollar-off rewards cannot be combined with any other dollar-off code.

5.8 Merchandise rewards are subject to availability and may be limited edition. We may withdraw or replace a merchandise reward when stock runs out.

5.9 Rewards can only be used on the Website. They cannot be used in stores or with stockists, have no cash value, and cannot be exchanged for cash or transferred to another person.

5.10 If an order paid for partly with a reward is refunded, the reward will not be refunded, reissued or exchanged for cash.

5.11 Rewards cannot be used on subscription orders.

6.1 Points expire if there has been no activity on your account for 12 months. Activity means earning or redeeming points. We will email you before your points are due to expire.

6.2 Rewards must be used within 30 days of being redeemed in the FV+ widget. Rewards not used within 30 days expire and the points used to redeem them will not be returned.

6.3 Expired points and rewards cannot be reinstated or exchanged for cash.

7.1 We will email you occasionally about your membership, such as your birthday reward or when points are about to expire. These are account emails and may still be sent if you unsubscribe from marketing emails.

7.2 You can unsubscribe from marketing emails at any time using the link in any email.

8.1 We collect and handle your personal information in line with our Privacy Policy and the Privacy Act 1988 (Cth).

9.1 We may cancel points, rewards or a membership if we reasonably believe a Member has misused the Program, given false information, held more than one account, or earned points or rewards through fraud or deception.

10.1 We may change, suspend or end the Program or these Terms, including how points are earned and the rewards available. We will give Members reasonable notice of material changes by email or on the Website, where practicable.

10.2 If we end the Program, we will give Members a reasonable period to redeem any points before they are cancelled.

11.1 You can leave the Program by closing your account. Any points and unused rewards will be cancelled when your account is closed and cannot be restored.

12.1 Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

13.1 These Terms are governed by the laws of Victoria, Australia.

14.1 For questions about the Program or your points, contact us at hello@facevalues.com.au or by post to:

Face Values Skincare Pty Ltd
ABN 21 685 695 327
801 Glenferrie Rd
Hawthorn VIC 3122
Australia